Terms of Service
1. Acceptance of Terms
Welcome to DG2MARKET ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website https://dg2market.com (the "Site") and any consulting services, reports, checklists, or communications provided by DG2MARKET (collectively, the "Services"). By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.
2. About Our Services
DG2MARKET provides business consulting services focused on market entry into Latin America, including strategic planning, partner identification, cross-cultural training, and market research. We work primarily with:
- High-tech firms and technology companies
- Startups and small-to-medium enterprises (SMEs)
- Israeli consumer brands seeking Latin American expansion
All consulting services are subject to a separate Engagement Letter or Service Agreement signed by both parties. In the event of a conflict between these Terms and your signed Engagement Letter, the Engagement Letter shall control.
3. No Guarantee of Results
4. Use of Website and Free Resources
We offer free resources on our Site, including blog posts, checklists, and guides (e.g., Market Entry Checklist). These resources are provided "as is" for informational purposes only and do not create a consultant-client relationship. You may download and share our free resources for personal or internal business use, provided you do not modify them or remove our branding.
Prohibited uses of the Site include:
- Violating any applicable laws or regulations.
- Infringing on our intellectual property or that of others.
- Uploading malicious code, viruses, or attempting to hack the Site.
- Scraping, data mining, or using automated systems to access our content without permission.
5. Consultant-Client Relationship
A formal consultant-client relationship is established only when:
- You sign an Engagement Letter or Service Agreement provided by DG2MARKET, and
- We accept the engagement in writing (email confirmation counts).
Submitting a contact form, scheduling a free strategy call, or downloading a free checklist does not create a consultant-client relationship. During initial calls, we provide general information only. Formal advice begins after engagement documents are signed.
6. Fees and Payment Terms
Fees for consulting services are outlined in your Engagement Letter. Typical fee structures include:
- Fixed-fee projects: Paid 50% upfront, 50% upon completion (unless otherwise agreed).
- Hourly consulting: Billed monthly, due within 15 days of invoice.
- Retainers: Billed monthly in advance.
Late payments may incur interest of 1.5% per month or the maximum allowed by law. You are responsible for any bank fees, currency conversion costs, or taxes related to your payment (excluding our income taxes).
7. Cancellation and Refund Policy
For fixed-fee projects: You may cancel within 7 days of signing the Engagement Letter for a full refund of any upfront payment (provided no work has commenced). After work begins, refunds are prorated based on work completed. Custom deliverables (e.g., bespoke market reports) are non-refundable once delivered.
For hourly or retainer agreements: You may cancel with 14 days' written notice. Unused retainer funds are refundable; hours already billed are not.
DG2MARKET reserves the right to terminate any engagement immediately if you fail to pay fees, violate these Terms, or act in a way that harms our reputation or operations.
8. Intellectual Property
Our content: All materials on this Site – including text, graphics, logos, checklists, reports, methodology descriptions, and code – are owned by DG2MARKET and protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
Your content: You retain ownership of any confidential information or materials you share with us (e.g., business plans, customer data). By sharing such information, you grant us a limited license to use it solely for providing our services to you.
Testimonials: We may use your anonymized case study or testimonial for marketing purposes unless you opt out in writing.
9. Confidentiality
We treat your business information as confidential. We will not disclose your confidential information to third parties except:
- As necessary to provide our services (e.g., sharing anonymized data with partners).
- If required by law, court order, or legal process.
- If the information becomes public through no fault of ours.
You agree to keep our methodologies, pricing, and internal processes confidential as well. This confidentiality obligation survives termination of our engagement.
10. Limitation of Liability
11. Indemnification
You agree to indemnify, defend, and hold harmless DG2MARKET and its consultants, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
- Your violation of these Terms.
- Your misuse of the Site or Services.
- Your violation of any applicable laws or third-party rights.
- Any dispute between you and your business partners, distributors, or customers.
12. Third-Party Links and Tools
Our Site may link to third-party websites or use third-party tools (e.g., Formspree, Google Analytics, Calendly). We are not responsible for the privacy practices, content, or security of those third parties. Your use of third-party tools is subject to their own terms and policies.
13. No Unlawful or Prohibited Use
You may not use the Site or Services for any purpose that is unlawful or prohibited by these Terms. You may not attempt to gain unauthorized access to our systems or interfere with the proper functioning of the Site.
14. Modification of Terms
We may update these Terms from time to time. The "Effective Date" at the top of this page indicates when the Terms were last materially changed. If we make significant changes, we will notify you via email (if you have provided one) or a notice on the Site. Continued use of the Site or Services after changes constitutes acceptance of the updated Terms.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [Your State/Country, e.g., the State of Florida, USA], without regard to its conflict of laws principles.
Dispute Resolution: Any dispute arising out of these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, the dispute shall be submitted to binding arbitration in [Your City, e.g., Miami, Florida] in accordance with the rules of the American Arbitration Association (AAA). Judgment upon the arbitration award may be entered in any court having jurisdiction. You agree to waive any right to a jury trial or to participate in a class action.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any signed Engagement Letter, constitute the entire agreement between you and DG2MARKET regarding the Site and Services, superseding any prior agreements or understandings.
18. Contact Us
If you have any questions about these Terms, please contact us:
Email: dany@dg2market.com
Website: https://dg2market.com
Address: Israel
By using this website or our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Service Agreement (Engagement Letter)
DG2MARKET Business Consultancy
Date: ____________________
Client Name: _________________________________________________________
Client Address: _______________________________________________________
Client Email: _________________________________________________________
Client Phone: _________________________________________________________
This Service Agreement ("Agreement") is entered into between DG2MARKET ("Consultant") and the above-named client ("Client"). Together, the "Parties."
1. Scope of Services
Consultant agrees to provide the following consulting services ("Services") related to Latin American market entry and business development:
| Service Component | Description & Deliverables |
|---|---|
| Market Opportunity Analysis | Research report on target market (size, trends, competition, regulatory summary). |
| Partner Identification | Shortlist of 3-5 qualified distributors, agents, or strategic partners. |
| Strategic Roadmap | 12-month entry plan with milestones, budget estimates, and risk assessment. |
| Cross-Cultural Sales Training | One 2-hour virtual workshop for client's sales team (recorded). |
| Ongoing Advisory | Two 30-minute strategy calls per month (if selected). |
Optional additional services: Pilot program management, legal setup coordination, or local representation. These may be added via a separate amendment.
2. Fees and Payment Terms
Total Fee: $_______________ (USD)
Payment Schedule:
- Deposit: 50% ($___________) due upon signing this Agreement.
- Final Payment: 50% ($___________) due upon delivery of final deliverables.
Payment Method: Bank wire / Wise / PayPal (2.9% fee applies if using PayPal). Invoices will be sent via email. Payment is due within 15 days of invoice date. Late payments incur interest of 1.5% per month or the maximum allowed by law.
3. Timeline
Projected Start Date: ____________________
Projected Completion Date: ____________________
Delays caused by Client (e.g., slow feedback, missing information) may extend the timeline. Consultant will notify Client of any material delay.
4. Client Responsibilities
Client agrees to:
- Provide timely access to relevant information, personnel, and documentation.
- Respond to consultant inquiries within 3 business days.
- Designate a single point of contact for this engagement: ________________________ (name).
- Obtain all necessary permissions for any third-party data shared with Consultant.
5. Confidentiality
Both Parties agree to keep confidential all non-public information disclosed during the engagement ("Confidential Information"), including business plans, customer data, financials, and proprietary methodologies. Confidential Information shall not be disclosed to third parties except as required by law or to perform the Services (e.g., sharing anonymized data with potential partners).
This confidentiality obligation survives termination of this Agreement for three (3) years.
6. Intellectual Property
Consultant IP: All methodologies, templates, checklists, reports, and frameworks created by Consultant prior to or outside this engagement remain Consultant's sole property. Consultant grants Client a perpetual, non-exclusive license to use deliverables for Client's internal business purposes only.
Client IP: Any proprietary information, trademarks, or materials provided by Client remain Client's property. Consultant may use Client's name and logo in marketing materials (e.g., case studies) only with Client's prior written consent.
7. No Guarantee of Results
Consultant provides expert advice and strategic guidance based on experience and research. However, Consultant does not guarantee any specific business outcome, including but not limited to: revenue growth, market share, partnership agreements, ROI, or successful market entry. Client assumes full responsibility for decisions made based on Consultant's advice.
8. Limitation of Liability
To the maximum extent permitted by law, Consultant's total liability to Client for any claim arising out of or related to this Agreement shall not exceed the total fees paid by Client to Consultant under this Agreement. Consultant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or loss of data.
9. Termination
Either Party may terminate this Agreement with 14 days' written notice. If Client terminates after work has begun, Client shall pay for all Services rendered up to the termination date (prorated). Consultant may terminate immediately if Client fails to pay fees or breaches confidentiality obligations.
10. Independent Contractor Status
Consultant is an independent contractor, not an employee, partner, or joint venture partner of Client. Consultant is responsible for its own taxes, insurance, and benefits.
11. Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of [Your State/Country, e.g., Florida, USA]. Any dispute arising from this Agreement shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, the dispute shall be submitted to binding arbitration in [Your City, e.g., Miami, Florida] in accordance with the rules of the American Arbitration Association (AAA).
12. Entire Agreement
This Agreement, together with any attached exhibits, constitutes the entire understanding between the Parties and supersedes all prior agreements, whether written or oral. Any amendments must be in writing and signed by both Parties.
Acceptance and Signatures
By signing below, the Client acknowledges that they have read, understood, and agree to be bound by the terms of this Service Agreement.
Signature: ___________________________
Printed Name: ________________________
Title: _______________________________
Date: _______________________________
Signature: ___________________________
Printed Name: Dany (or as applicable)
Title: Managing Director
Date: _______________________________
Please return one signed copy to: dany@dg2market.com. A scanned copy or clear photo of the signed page is acceptable.
DG2MARKET – Business Consultancy for Latin American Market Entry